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Help and FAQs
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Booking
How far ahead can I book?
Can I choose my helper?
Can I get the same helper every week?
Supplies and equipment
Do I need cleaning products?
What is not in StudeeKit?
What about specialist products?
Payments
When am I charged?
Do tips go to the helper?
Can I get a receipt?
Helpers
How do I apply?
When do I get paid?
Can I appeal a reliability score?
Still stuck?
Send us a request
. See also our
cancellation policy
and
safety approach
.
